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HSBC gets closer to business customers

With new competitors appearing in the crowded Invoice Financing marketplace, HSBC wanted to understand how small businesses - the service's target audience - select a provider. The bank asked PDD to research the issue.
 
Conducting in-context research with current, competitor and novice customers, PDD investigated the barriers to selection and explored how past experience might affect current decision-making. The research also uncovered the perceived strengths and weaknesses of the bank, and gained an insider's view through interviews with internal HSBC stakeholders. PDD's audit of the HSBC service continued with a more detailed examination of eight organisations representing a cross-section of the target market. PDD then mapped all of the findings into a visual action plan for HSBC to implement.

Following PDD's research and insights, HSBC redeveloped its invoice financing proposition to remain competitive within the market and to meet the needs of customers better.


News & Insights

14/02/2017

‘Insight Driven Innovation’, PDD features in New Design Year Book 2017

Vassilios Kanellopoulos talks to New Design magazine about PDD enjoying another successful year creating innovative products, services and experiences for clients the world over.

31/03/2016

A rewarding start to the year!

It’s been a great start to 2016. The first quarter is not yet over and already PDD has 3 new prestigious design awards to its name. PDD’s work with the health & personal care brand Swisslux and the Zyliss kitchenware brand has been awarded with Red Dot design awards. This was followed by a German Design Award for the Testo 870 Thermal Imager.